This Refund, Returns & Cancellation Policy outlines the terms under which Trend Squad (“we”, “us”, “our”) provides refunds, handles returns, and manages cancellations for our services and fulfilment‑related offerings.
By using our website or services, you agree to the terms set out in this policy.
Nature of Our Services
Trend Squad primarily provides service‑based solutions, including but not limited to:
- TikTok Shop, Amazon & eBay consulting
- Marketplace account management & optimisation
- Customer support handling
- UK stock, fulfilment, prep & 3PL services
- UK LTD company formation and administrative support
Due to the nature of these services, refunds and returns are limited and subject to the conditions outlined below.
Refund Policy (Consulting & Digital Services)
a) Non‑Refundable Services
Unless otherwise agreed in writing:
- Consulting fees
- Account setup services
- Listing optimisation
- Advertising setup or management
- Customer support handling services
- Strategy development or audits
are non‑refundable once work has commenced.
This is because time, expertise, and resources are allocated immediately upon service initiation.
b) Exceptional Circumstances
Refunds may be considered only in exceptional cases, at our sole discretion, where:
- Services have not yet started, and
- A written refund request is submitted within a reasonable timeframe
Any approved refund may be subject to administrative or processing fees.
UK Stock, Fulfilment & Returns Policy
a) Stock & Fulfilment Services
For UK stock, prep, and fulfilment services:
- Returns are subject to supplier and fulfilment partner terms
- Products must be unused, in original condition, and returned within the specified timeframe
- Certain products may be non‑returnable due to hygiene, customisation, or supplier restrictions
Return eligibility and processing timelines may vary depending on the product and fulfilment partner.
b) Dispatch & Delivery
- Dispatch timelines are estimated only
- Delays caused by couriers, customs, or external factors are outside our control and do not qualify for refunds
Cancellation Policy
a) Service Cancellations
Clients may request cancellation of services by providing written notice.
- If work has already commenced, fees paid are non‑refundable
- If cancellation is approved before work begins, partial refunds may be considered, subject to administrative costs
b) Ongoing & Subscription‑Based Services
For ongoing services:
- Cancellations must follow the agreed notice period, if applicable
- Failure to provide notice may result in charges for the current billing period
No Guarantee of Results
Refunds will not be issued due to:
- Lack of sales or profit
- Account approvals or suspensions
- Advertising performance or ROAS
- Market conditions or competition
Marketplace performance depends on factors beyond our control, including platform policies, product demand, pricing, and seller involvement.
Chargebacks & Payment Disputes
Clients are encouraged to contact us directly before initiating any chargeback or payment dispute.
Unauthorised chargebacks may result in:
- Immediate service suspension
- Permanent termination of services
- Recovery of associated fees and costs
Changes to This Policy
Trend Squad reserves the right to update or amend this policy at any time without prior notice.
Changes will be effective immediately upon publication on this page.
Contact Us
If you have any questions regarding this Refund, Returns & Cancellation Policy, please contact us using the official contact details provided on our website.